1. Scope of Delivery
This shipping policy applies to all customers placing orders through the lamyco.com website. LAMY provides nationwide free shipping to customers across the Philippines using our logistics partner J&T Express.
2. Delivery Methods
A. Free Nationwide Delivery with J&T Express
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Delivery Service: All orders will be shipped using J&T Express, ensuring reliable and efficient delivery across the Philippines.
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Shipping Fee: Free shipping is provided for all orders, regardless of location within the Philippines.
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Delivery Time: Estimated delivery time is between 3 to 5 business days, depending on the customer's location (excluding Sundays and public holidays).
3. Delivery Process
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Order Confirmation: Once your order is confirmed, we will process it within 24 hours. You will receive an email notification with your tracking number once the order is shipped.
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Tracking Your Order: Use the tracking number provided to monitor your shipment on the J&T Express website.
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Receiving Your Order: Upon delivery, please inspect the items thoroughly before signing off on the delivery. If there are any issues with the products, such as incorrect items, damaged goods, or missing items, please contact us immediately for assistance.
4. Order Changes or Cancellations
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Order Changes: If you need to change your order details, please contact us before the order is shipped. Once the package is in transit, changes may not be possible.
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Order Cancellations: Orders can only be canceled if they have not yet been shipped. Once the package is dispatched, cancellations are not permitted.
5. Important Notes
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Accurate Information: Please provide accurate shipping details (address, contact number, etc.) to avoid delays. LAMY is not responsible for delays or lost packages due to incorrect information provided by the customer.
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Unforeseeable Delays: While we strive to deliver within the estimated timeframe, unforeseen circumstances (such as weather conditions or logistical challenges) may cause delays. We will keep you informed in such cases.
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Public Holidays: Orders placed on Sundays or public holidays will be processed on the next business day.
6. Contact Information
For any questions or concerns regarding our shipping policy, please contact us:
This shipping policy is subject to change without prior notice and was last updated on November 18, 2024.
Thank you for choosing LAMY!
