CDE Elegant Earrings Silver CDE3025SV

1. Scope of Delivery

This shipping policy applies to all customers placing orders through the lamyco.com website. LAMY provides nationwide free shipping to customers across the Philippines using our logistics partner J&T Express.

2. Delivery Methods

A. Free Nationwide Delivery with J&T Express

• Delivery Service: All orders will be shipped using J&T Express, ensuring reliable and efficient delivery across the Philippines.
• Shipping Fee: Free shipping is provided for all orders, regardless of location within the Philippines.
• Delivery Time: Estimated delivery time is between 3 to 5 business days, depending on the customer's location (excluding Sundays and public holidays).

3. Delivery Process

• Order Confirmation: Once your order is confirmed, we will process it within 24 hours. You will receive an email notification with your tracking number once the order is shipped.
• Tracking Your Order: Use the tracking number provided to monitor your shipment on the J&T Express website.
• Receiving Your Order: Upon delivery, please inspect the items thoroughly before signing off on the delivery. If there are any issues with the products, such as incorrect items, damaged goods, or missing items, please contact us immediately for assistance.

4. Order Changes or Cancellations

• Order Changes: If you need to change your order details, please contact us before the order is shipped. Once the package is in transit, changes may not be possible.
• Order Cancellations: Orders can only be canceled if they have not yet been shipped. Once the package is dispatched, cancellations are not permitted.

5. Important Notes

• Accurate Information: Please provide accurate shipping details (address, contact number, etc.) to avoid delays. LAMY is not responsible for delays or lost packages due to incorrect information provided by the customer.
• Unforeseeable Delays: While we strive to deliver within the estimated timeframe, unforeseen circumstances (such as weather conditions or logistical challenges) may cause delays. We will keep you informed in such cases.
• Public Holidays: Orders placed on Sundays or public holidays will be processed on the next business day.

6. Contact Information

For any questions or concerns regarding our shipping policy, please contact us:

• ✉️ Email: info@lamyco.com
• ☎️ Hotline: +63 2 8234 4900

This shipping policy is subject to change without prior notice and was last updated on November 18, 2024.

Thank you for choosing LAMY!

LAMY Refund and Return Policy (Philippines)

Cases for Exchange/Return or Refund/Deposit Return:

• Products with manufacturing defects.
• Products delivered with the wrong quantity, incorrect information, or wrong model compared to the order.
• Prepaid orders that were canceled or not successfully delivered to the customer.

Conditions for Exchange/Return or Refund/Deposit Return:

• The product returned to LAMY must be in its original condition, showing no signs of prior use.
• For products with defects or damage during transportation, customers are kindly requested to provide video footage of the unpacking or images of the products immediately after receiving the delivery for LAMY’s confirmation.

Procedure for Exchange/Return or Refund/Deposit Return:

Step 1:
Customers are to contact LAMY and request a refund. To expedite the process, customers are kindly requested to provide product images and confirm the time of delivery.

Step 2:
LAMY will review and respond with the results of the examination.

Step 3:
Once approved, LAMY will proceed with the refund process.

Estimated Time for Exchange/Return or Refund/Deposit Return:

If the refund is not received after the aforementioned timeframe, customers are kindly requested to contact our hotline at +63 2 8234 4900 for assistance.

Note:

• LAMY covers all transportation costs for exchanges/returns.
• The estimated refund time is calculated from the date of LAMY’s confirmation of the refund process.
• The bank account details must match those of the person who made the original payment. For installment payments, the refund time will depend on the customer’s bank.
• LAMY does not apply different refund methods from the original payment method chosen by the customer.
• For any questions related to our refund and return policy, please contact our customer service team at info@lamyco.com or call us at +63 2 8234 4900. We appreciate your understanding and patience throughout this process.

Please note that this refund policy may change without prior notice and was last updated on November 18, 2024. Thank you for choosing to shop at Lamyco.com!